FAQs

LOYALTY MEMBER

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Loyalty Points

With a membership, enjoy earning loyalty points on every purchase to be used for future purchases! Earn more points when you review our products and more!

PAYMENT

Your order is confirmed and will proceed once payment is received. A confirmation email and receipt will be sent to you via email once you have paid, and we will keep in touch with regards to your order. 

CURRENCY

For all payments, the currency charged is in Singapore dollars (SGD) within Singapore and all other countries, except for Australia (AUD), Hong Kong (HKD), New Zealand (NZD), United Kingdom (Pounds), United States (USD), Canada (CAD), Euro (EUR). 

ONLINE CHECKOUT

Paypal

We accept major credit cards (Mastercard, Visa, Diner's Club, American Express, JCB, EnRoute, and Discover) and debit cards when you shop online via Paypal. You may also use your Paypal account if you wish. Paypal is a secure and convenient method, and you do not need a Paypal account in order to pay via this service. 

Direct Bank Transfer

Alternatively, we accept bank transfer to two main banks in Singapore. This option may be more convenient for local shoppers. You may pay using online banking or ATM transfer to any of our accounts below:

POSB (Savings): 125-26551-0

OCBC (Current): 695-890665-001

Payments should be made within 24 hours from your order. Once you have made payment by bank transfer, do contact us to let us know your payment details and we shall check and proceed with your order. 

PAYMENTS AT AUTHORIZED RETAILERS

Please contact our authorized retailers to check their accepted mode of payments.

SHIPPING

The delivery time is in addition to the lead time required to arrange your items. The lead time is mentioned in the Additional Notes for each individual item. 

LOCAL DELIVERY WITHIN SINGAPORE

Self Collection

You are most welcome to visit our Authorised Retailers anytime during their normal opening hours to collect your orders. This avoids delivery fees and they will be most happy to see you! Currently our Authorized Retailer is SG Wedding Favors LLC located at 8 Burn Road, #06-12, Trivex, Singapore 369977 (4 min walk from Tai Seng MRT). Their opening hours are Tuesdays to Saturdays 12pm-6pm. Closed on Sundays, Mondays and Public Holidays. You may contact them at 62789069.

Registered Post

Registered post is available within Singapore via Singpost, for small orders weighing up to 2kg. Your order will be posted within 3 working days from when it is ready. Singpost normal delivery services may take up to 3 working days. The cost for registered post is calculated to include Singpost rates plus cost of packaging materials.

Local Courier

Local courier costs a flat fee of $20 per delivery, to any address within Singapore. Our local delivery persons are reliable and will handle all parcels with care. Your order will be delivered within 3 working days from when it is ready. We will contact you to arrange a suitable date and time frame for delivery. 

Please ensure that there will be someone able to receive your order at your specified address and agreed delivery date and time as re-delivery will incur extra charges.

Free Shipping within Singapore

You will qualify for free local registered post within Singapore once your order exceeds S$50.00. The procedure for this service is as described above for Registered Post.

INTERNATIONAL SHIPPING

TNT Service

All overseas orders will be sent via TNT. Your order will be sent within 3 working days to your designated address. The normal lead time for TNT to deliver your order may take up to 2 weeks depending on your address. Your tracking number will be provided to you once delivery is arranged. 

Say It With A Gift is not liable for any taxes or fees incurred at the point of destination.

Free International Shipping

You will qualify for free international shipping via TNT Service if:

You are shipping to Malaysia, and your order exceeds SGD120.00, using www.sayitwithagift.com .

You are shipping to Australia, and your order exceeds AUD350.00, using au.sayitwithagift.com .

You are shipping to Canada, and your order exceeds CAD600.00, using ca.sayitwithagift.com .

You are shipping to either Belgium, France, Germany, Italy or Netherlands, and your order exceeds €300.00, using eu.sayitwithagift.com .

You are shipping to either Austria, Denmark, Finland, Republic of Ireland, Luxembourg, Norway, Portugal, Spain, Sweden or Switzerland, and your order exceeds €350.00, using eu.sayitwithagift.com .

You are shipping to either Bulgaria, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Slovenia, Turkey or Ukraine, and your order exceeds €420.00, using eu.sayitwithagift.com .

You are shipping to Hong Kong, and your order exceeds HKD1000.00, using hk.sayitwithagift.com .

You are shipping to New Zealand, and your order exceeds NZD375.00, using nz.sayitwithagift.com .

You are shipping to The United Kingdom, and your order exceeds GB£275.00, using uk.sayitwithagift.com .

You are shipping to The United States, and your order exceeds USD475.00, using us.sayitwithagift.com .

The procedure for this service is as described above for TNT Service.

Say It With A Gift is not liable for any taxes or fees incurred at the point of destination.

ORDERING PROCESS

To place an order you may either:

• Visit our Authorized Retailer to view and purchase
• Order online and proceed with our website checkout system
• Via phone or email to enquire and order

Once your order is confirmed with payment, a receipt will be given and you will be updated on the progess of your order.

LEAD TIME

Once you have you have placed your order, please allow 1-2 working days for us to process your order.

Please then allow the lead time for each individual product. For personalised orders it generally requires an average of 3 working days to personalise. Should you require your items sooner, do contact us as we may have the item available in store immediately.

Once your order is ready, you may collect your items on the spot from our Authorized Retailer or await for delivery.

RUSH ORDERS

Should you require your order sooner than the stated lead time, please contact us.

Please note that the normal delivery time still applies. Alternatively you may visit us at our Authorized Retailer to collect and avoid time required for delivery. 

For personalized items, rush fees apply if you require them sooner. The availability for rushed personalized items depends on the quantity and complexity of personalization. Do contact us for more details.

CANCELLATION FEES

If you have changed your mind on your purchase, you may ask for a refund or exchange. You must contact us within 3 days of purchase. Exchanges must be of equal or greater amount to your current order. Refunds incur a 15% cancellation fee due to change of mind, plus any other additional admin fees incurred. For personalised items and clearance items there will be no refunds or exchanges allowed.

There will be no refunds on delivery or service fees (if any).

AUTHORISED RETAILERS

We welcome interest in partnership opportunities! If you love our products and would like to be one of our authorised retailers, do contact us with your interest! 

Current Authorised Retailer:

SG Wedding Favors LLC. Located at 8 Burn Road, #08-12, Trivex, Singapore 369977 (4 min walk from Tai Seng MRT). Opening hours: Tuesdays to Saturdays 12pm-6pm. Closed on Sundays, Mondays and Public Holidays. Phone: 62789069.

SECURITY, SAFETY AND PRIVACY

We have taken measures to ensure your safety and security for pleasant online shopping. We do not share private information with any other party.